Information Technology Specialist

Become an integral part of nearly every industry

Technology has experienced exponential changes in the last few decades. With all of this technology comes for trained employees to fix and maintain the software and equipment. Students in the IT Specialist program prepare for careers that focus on PC and network support. Bates is an official Cisco Networking Academy and students are encouraged to seek certifications.

General Information

Career Advisor: Bob Traufler
253-680-7002 |

Location: Central/Mohler Campus
Hours: Mon-Fri, 7:15 a.m. - 3 p.m.

Program Length: Six Quarters

  • National Median Salary$55,130
  • National Potential Annual Job Openings55,500

This information is base on data from August 2018. For updated information, visit careeronestop, a database sponsored by the U.S. Department of Labor.

Tuition and Fees

At Bates, our tuition is affordable and there are options to help make it even easier to gain an education. Federal aid is available for many of our students. Scholarships are also available through the Bates Foundation.

See if you qualify for other funding through our special funding programs with the Workforce Education office.

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Note: Information is accurate as of its original posting date. The college reserves the right to edit, change, or update information as needed throughout the year. Up-to-date information is available in Student Services.

INFORMATION TECHNOLOGY SPECIALIST - Associate of Applied Science: 112 Credits

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General Education Requirements

Students may choose courses from the following options to fulfill their degree requirements.

Gen Ed Group Credits Required Course ID/Name Credits
Communication 5.0 ENGL&101 - English Composition I
An expository written communication course emphasizing critical thought, reflective reading, and information literacy with attention to rules and conventions of standard American English.
ENGL175 - Professional Writing
Enables students in career training programs to think logically and clearly and be effective and convincing in their professional and technical writing. It focuses on development of communication skills essential in a variety of forms of professional writing and technical writing.
HUM/SS/NS/O 5.0 BIOL&160 - General Biology
General Biology is intended to leave the student with an integrated view of the living world. The primary goal of the course is to provide students with exposure to and an appreciation of, basic cellular, molecular, genetic, evolutionary and ecological processes that will assist them in future advanced courses
BIOL&175 - Human Biology with Lab
This human anatomy and physiology course includes a brief overview of the human body for the non-science major. Basics of chemistry and cell structure are introduced and then the major systems of the human body are emphasized.
BIOL&241 - Human Anatomy and Physiology I
The first class in a two-quarter sequence in which human anatomy and physiology are studied using a body systems approach with emphasis on the interrelationships between form and function at the gross and microscopic levels of organization
BIOL&242 - Human Anatomy and Physiology II
This is the second in a two-quarter sequence in which human anatomy and physiology are studied using a body systems approach with emphasis on the interrelationships between form and function at the gross and microscopic levels of organization
BIOL&260 - Microbiology
This lab focused course is a survey of the biology of organisms too small to see without a microscope. It emphasizes the development of microscopy and culturing skills necessary to investigate the nutrition, grown, metabolism, isolation and identification of medically important bacteria. Lectures cover the concepts of microbial genetics and classification, infectious disease, immunity and immunization.
CHEM&121 - General Chemistry
Students in this course explore the structure of matter and how it behaves under various conditions in order to better understand the chemical world. Designed for students with little or no chemistry background. Laboratory activities and extended lecture concepts introduce the students to the experimental process.
CHEM&131 - Introduction to Organic/Biochemistry
Introduction to ogranic chemistry and biochemistry includes the study of the nomenclature, structure, reactions and synthesis of organic compounds and biochemistry applications in the nursing fields. The course is primarily intended for those who are interested in the application of the principles of organic chemistry and biochemistry to related areas of science, such as genetics, microbiology, physiology and nutrition.
CMST&102 - Introduction to Mass Media
This course critically examines core issues in the relationship between media and society, including news and entertainment media in print, electronic and digital format. Through readings, viewings, research and discussion, we examine the historical, cultural, political and economic contexts of media industries, representations and audiences.
CMST&152 - Intercultural Communication
This course is an introduction to the intercultural communication process and its importance in contemporary society. Students learn about the values and beliefse of a variety of cultures and develop skills to interact with people from those cultures. Emphasis is on acquiring an increased understanding of the relationship between culture and communication.
CMST&210 - Interpersonal Communication
This course is designed to increase students' awareness of the value and impact of utilizing improved interpersonal communication skills and strategies.
CMST&220 - Public Speaking
Introduction to the rhetoric of speech and the preparation and delivery of speech in an extemporaneous style, including ethical research methods, basic rhetoric and critical analysis, and organziation of various types of presentations. Two to four speaking assignments are required, plus regular quizzes, peer review and written examination. Online resources will be integrated.
CMST&230 - Small Group Communications
This course is designed to increase students awareness of the value and impact of utilizing improved small group communication skills and strategies.
ECON&201 - Microeconomics
This course focuses on the theory of the market systems as a method of allocating resources and distributing income and products. Analysis of current problems including government regulation, subsidies, monopoly and taxation
ECON&202 - Macroeconomics
Introduction to macroeconomics; elementary analysis of the determination of income through national income accounting. Covers macroeconomic issues including inflation, unemployment, economic growth, recessions, monetary/fiscal policy, and international trade and finance. Prerequisite: ECON& 201, MATH 098, and ENGL& 101 is recommended.
HIST101 - A History of Science and Technology
This course will trace the history of scientific and technological advancements in the western world. Students will be made aware of the evoultion in science from a philosophical and historical perspective. Part of the course will focus on the contributions that significant philosophers, scientists and institutions made to knowledge-making. At the same time, emphasis will also be directed toward the contributions of common, everyday artisans and craftsmen to "discovering", creating and recording scientific and technical knowledge.
HREL111 - College and Job Search Success
This course is an introduction to employment and life skills that encourage self-awareness, self-confidence, and self-discipline that are necessary for college and self-promotion success. Topics include: self-motivation, personal learning styles, self-management, emotional intelligence, study skills, cover letter and resume writing, and interviewing. Students exercise learned skills by journaling, participating in classroom discussions, creating cover letters and resumes, and participating in mock interviews and other work-related situational role plays.
NUTR&101 - Intro to Nutrition
Study of human nutrition and health. Topics include digestion, absorption and processing nutrients in the body; chemistry and functions of the major nutrients: carbohydrates, fat, protein; vitamin and mineral functions; food, culture and diet, energy balance, diet and metabolism; fitness and health; nutrition of the life cycle, food safety and local and world hunger issues
POLS&101 - Introduction to Political Science
This course is an introduction to American government and politics. Students will study the United States Constitution, governmental institutions, the political system, and the regulatory processes embedded within the document. The course format is lecture/discussion.
PSYC&100 - General Psychology
Introductory psychology for people with an interest in all that influences human behavior. Whether planning a career in psychology or gaining insights about yourself and others, you will find this a useful and interesting open enrollment course of study.
PSYC&200 - Lifespan Psychology
This course is an introduction to the various states of human development. Emphasis is on the major theories and perspectives and their relationship to the physical, cognitive and psychosocial aspects of development across the lifespan.
SOC&101 - Introduction to Sociology
This course is a general survey of sociology, the scientific study of the group life of humans in their environment. The course introduces the basic principles of social relationships, collective behavior, and human interaction. These principles are applied to the study of culture; race, gender, and class inequality; deviance; law; social institutions; and social change.
Quantitative 5.0 MATH&141 - Precalculus I
In this course students solve functions, function operations, rational, polynomial, exponential, logarithmic and linear functions and equation solving, function graphs, matrices and determinants, sequences and series.
MATH&142 - Precalculus II
Right and oblique triangle trigonometry, circular functions, graphs of trigonometric functions, identities, inverse trig functions, vectors and polar coordinates, and parametric equations
MATH&146 - Statistics
This course is designed to teach the student counting rules, probability, mean and standard deviation, graphing, confidence intervals, hypothesis testing and regression analysis. Also applications in business, health and technology
MATH&151 - Calculus
Limits and limit laws, continuity, tangents and rates of change, derivatives using definition and differentiation rules for polynomial, exponential, trigonometric, logarithmic and transcendental functions, max/min problems, LHospitals rule, Newtons method and antidifferentiation.
MATH&153 - Calculus III
Emphasizes the study of infinite sequences and series including power series. Topics include plane analytic geometry, graphing in polar coordinates, and an introduction to vectors.
MATH171 - Technical Math
Application of linear and quadratic equations, systems of equations, geometry and trigonometry and vectors and their applications in the technical workplace.
MATH172 - Business Math
Equation solving, exponents, markup, income tax, compoung interst, logarithms and finding time, annuities, amoritization and business statistics.
MATH174 - Math for Allied Health
Mathematical concepts for allied health fields including systems of measurement, use of formulas, ratios and proportions in health applications; and basic statistics

Required Coursework

Course ID Title Prerequisites Credits
CNST201 CNST201 - Cisco Network Fundamentals
The Cisco Networking Academy consists of four blocks. The course is designed to introduce students to the skills and information needed to design, build, and maintain small to medium-size networks. Students are introduced to the basic internetworking fundamentals.
CNST202 CNST202 - Cisco Routing Protocols and Concepts
This is the second block of the Cisco Networking Academy. The course is designed to introduce students to the skills and information needed to design, build, and maintain small to medium-size networks. Students are introduced to routing theory and router technologies
CNST205 CNST205 - Fundamentals of Linux
This is an introductory course to the Linux environment including file system navigation, file permissions, command line interface, text editor, command shells, and basic network use. The versitility of Linux is explored through the use of a small platform computer.
CNST206 CNST206 - MS Client Operating Systems
This course introduces the student to installation, configuring, and troubleshooting Windows desktop operating systems. Topics include hardware management, network configuration, application management, system access and mobile computing.
CNST207 CNST207 - Network Infrastucture
This course introduces the student to installation, managing, monitoring, configuring and troubleshooting DNS, DHCP, remote access, network protocols, IP routing, and WINS in a Windows Network Infrastructure. This course prepares students for the Microsoft Windows Server 70-291 certification exam.
CNST209 CNST209 - Directory Services
This course introduces the student to installation, configuring, and troubleshooting the Windows Active Directory and components such as DNS, Active Directory Sites and Services as well as Active Directory replication and security principles. This course prepares students for the Microsoft Windows 70-294 certification exam
CNST210 CNST210 - Network Security
This course introduces the student to implementing and administering security in a Microsoft Windows network. The student learns about security concepts such as encryption and authentication so that sensitive data may be safely sent across a wide or local area network. This course prepares a student for the Microsoft Windows 70-299 certification exam.
INFO101 INFO101 - Computer Applications Essentials
This course focuses on developing essential skills using Word, Excel, PowerPoint, and Outlook. Topics include creating and editing Word documents, and an introduction to Excel worksheets, charts, formulas and basic functions. PowerPoint focuses on enhancing presentations with illustrations and shapes. Outlook introduces essential E-mail and contact management skills
INFO102 INFO102 - Fundamentals of Information Technology
This course provides an introduction of Information Systems principles to help students understand the relationship of advanced courses to the curriculum as a whole and to present the changing role of the information systems professional
INFO103 INFO103 - Internet Applications
This course is designed for the student to provide coverage of the latest in emerging Internet and Web technologies. This course introduces the student to Internet basics, Internet clients, development, networking, and security and business concepts
INFO104 INFO104 - A+ Essentials
In this course students acquire the essential skills and information needed to install, upgrade, repair, configure, troubleshoot, optimize, and perform preventative maintenance of basic personal computer hardware and operating systems. This course also prepares students for current CompTIA A+ certification
INFO105 INFO105 - A+ Practical
Students support PC hardware in a business setting, including installation, troubleshooting, component replacement, networking, and security. Also, they manage the Windows operating system and are prepared for current A+ certification
INFO106 INFO106 - Electronics Basics
This course introduces the student to the fundamentals of electricity and electronics required to understand computer and network operations. Topics include AC theory, DC theory, electronic circuits, and other related fundamentals
INFO107 INFO107 - Structured Cabling
This course introduces students to standardized cabling practices and skills needed to install standards-compliant, scalable networks
INFO110 INFO110 - Emerging Technologies
In this course students discover and explore emerging technologies used in today's computing environments. Students will examine these technologies and how trends will impact computing and society
INFO111 INFO111 - Practical Applications
This course offers students an opportunity to work independently on a project that is determined by both the instructor and the student. The project should be based on prior course work and should result in the achievement of advanced learning in the subject area chosen. Students will also have the opportunity to manage or participate in an actual PC repair shop


Course ID Title Credits
CNST212 CNST212 - Cisco LAN Switching and Wireless
This is the third block of the Cisco Networking Academy. The course is designed to introduce students to the skills and information needed to design, build, and maintain small to medium-size networks. Students are introduced to advanced routing and switching
CNST213 CNST213 - Cisco - Accessing the WAN
This is the fourth block of the Cisco Networking Academy. The course is designed to introduce students to the skills and information needed to design, build, and maintain small to medium-size networks. Students will be introduced to the advanced Cisco networking utilizing project based learning
ECS201 ECS201 - Telecommunications Network Cabling Systems
This course provides students with the skills necessary to take and pass industry certification exam for Network Cabling Specialist. Students train in termination, testing and troubleshooting copper based network to include twisted pair and coaxial cabling systems. Instruction includes lecture and lab on various pin, jack and termination block configurations. All construction and testing will conform to industry standards and specifications
ECS202 ECS202 - Fiber Optics
Applications of fiber optics, including telecommunications, CATV and computer networks, focusing on the technology, the components and their installation are covered in this course. Students utilize fiber specific equipment to learn and apply the fiber technology and perform fiber termination and testing
ECS249 ECS249 - Job Search and Preparation
This course his course is a practical guide to resume preparation and job search. Students will complete various job preparation/job search assignments including a descriptive summary, resumes, cover letter, performance planner, and review questions likely to be asked at an interview.
INFO108 INFO108 - Project Management
This course is designed to introduce students to project management concepts and terminology. Students gain skills within a hands-on environment using project management software
INFO292 INFO292 - Independent Projects
This course offers students an opportunity to work independently on a project that is determined by both the instructor and the student. The project should be based on prior course work and should result in the achievement of advanced learning in the subject area chosen.
INFO296 INFO296 - Work-Based Learning
This course is Work-based learning (WBL) allows students to participate in on-the-job training in the field in which they are studying. They apply the skills they have learned in the classroom to specific areas of employment in a variety of businesses/industries in the area. The learning activity is based on a written agreement with the participating training provider.*Instructor Approval Required

Information technology specialists are an integral part of nearly every industry in today's technology-dominated workplace. Students in this program prepare for careers that focus on PC and network support with emphasis on both practical experience and certification preparation. Possible careers include IT support technician, desktop support specialist, or network administrator. Students are encouraged to spend additional hours of study to obtain Microsoft, Cisco, and CompTIA A+, certifications. Possible certifications students can obtain include CompTIA A+, Security+, Microsoft MTA, MCSA, MCSE, Cisco CCENT, or CCNA

At the successful completion of the program curriculum, students will be able to:

  1. Identify, install, and configure hardware devices.
  2. Build, maintain, and upgrade computer systems.
  3. Design, build, configure, and maintain small and medium size networks.
  4. Improve performance of computer systems.
  5. Prepare for industry certification exam equivalent.
  6. Recognize technical support skills required by the IT industry.
  7. Identify and solve computer-related issues.
  8. Support and maintain computer applications, hardware, and operating systems.
  9. Evaluate components and configure a functional computer system.
  10. Troubleshoot and repair defective computer systems.
  11. Configure and diagnose basic network connectivity.
  12. Explain the basics of network security.
  13. Design, configure, and maintain virtualized environments.
  14. Define confidentiality, integrity, availability, and non-repudiation (CIAN).
  15. Recognize viruses and worms, their differences and how to harden computer systems.
  16. Develop strategies for network defense using firewalls, routers, switches, antivirus, and anti-spyware tools.
  17. Protect the IT environment using current monitoring and protection methods.
  18. Define various components of Windows server.
  19. Install Windows server.
  20. Implement and manage active directory infrastructure.
  21. Support Windows Desktop editions.

In addition, the following college-wide learning outcomes reflect the guiding expectations of all programs at Bates Technical College:

  • Human Diversity
  • Effective Communication
  • Critical Thinking

Bates instructors are industry experts who enjoy working with and teaching students.


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